Returns & Refunds Policy

At Quent Roams, we value your satisfaction and strive to provide high-quality Travel Accessories, Fishing Gear, and Tech Travel Products. If you are not completely satisfied with your purchase, we offer a straightforward Returns and Refunds Policy to ensure a hassle-free experience.

1. Return Policy

• You may return eligible items within 14 days from the date of delivery.
• Items must be unused, in their original packaging, and with all tags attached.
• Certain items, such as personal-use accessories, opened electronic products, and perishable goods, may not be eligible for returns.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact our support team at [[email protected]] within 14 days of receiving your order.
2. Provide your order number, product details, and reason for return.
3. Our team will review your request and provide further instructions.
4. You will need to ship the item back to us at your own cost unless the return is due to a defective or incorrect item.

3. Refund Policy

• Once we receive and inspect your returned item, we will process your refund within 7 business days.
• Refunds will be issued in the form cash.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

4. Exchanges

If you receive a defective or incorrect product, we will gladly exchange it for the correct item. Contact us within 7 days of delivery, and we will arrange a replacement at no additional cost.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, damaged, or altered after delivery.
• Perishable or hygiene-related products.
• Items returned beyond the 14-day window.

6. Contact Us

For any questions regarding our Returns and Refunds Policy, feel free to reach out [email protected].